Knowledge Base ← !!! WARNING - This site is not monitored anymore. Please head over to our new support portal at support.royalapps.com. Announcement: Major new Features in Royal TSX V2 Announcement: Royal Server V2 Beta Version Announcement: Royal TS V4 Beta Version Basic Royal Server configuration Checkpoint VPN via osascript Common Royal Server configuration issues and how to fix them Connecting to Wallix ReDemPtion/AdminBastion Do I need multiple Royal Server instances (one for each of the servers I manage)? Error while uninstalling Royal Server "The setup must update files and services that cannot be updated while the system is running" Error: Cannot connect to Hyper-V console (Error 3848) Error: Cannot open Document (Unexpected End of File) Error: I cannot copy/paste from/to an RDP connection Error: Issues with the WebKit plugin Error: Royal TS V2 Crashes with "A Task's exception(s) were not observed..." Error: Uninstall or upgrade an MSI fails - path of old MSI could not be found Error: When attempting to import the PowerShell module you get "System.BadImageFormatException" FAQ: Apple Remote Desktop/Screen Sharing: Requesting permissions to view/control a remote screen FAQ: Can I run Royal TS on high DPI displays? FAQ: Can I use an individual user license on multiple machines? FAQ: Command Task Introduction FAQ: CTRL, Win or ALT Keys are stuck FAQ: Exit RDP Full Screen (and other keyboard shortcuts) FAQ: External Applications, Credentials and Elevation FAQ: Gracefully closing a serial port connection with the iTerm2 plugin FAQ: How can I change the IE rendering engine in Royal TS? FAQ: How can I enable the Remote Desktop live thumbnails? FAQ: How to deploy and register Royal TS on multiple computers? FAQ: Improving Battery Life FAQ: Installing Plugins on a computer without access to the Internet FAQ: Integration with other applications FAQ: Is installing Royal TS taking a very long time or is Royal TS itself slow in general? FAQ: Is it possible to create more than one connection (several tabs) to the same remote machine FAQ: Is it possible to globally enable NLA on all existing RDP connections FAQ: Is there a help file or more documentation online? FAQ: Keyboard Shortcuts and Hotkeys FAQ: List of 3rd party software which could cause issues FAQ: List of 3rd party software which could cause issues FAQ: Logging off from Remote Desktop connections freezes Royal TS FAQ: Mouse doesn't seem to work on all areas of the Remote Desktop connection FAQ: My IE Plug-Ins aren't working on 64-bit Windows. What can I do? FAQ: Pinned taskbar icon missing after upgrade FAQ: Resolve UI issues on Citrix farms FAQ: Royal TS 1.x: Why can't I use the right-click context menu? FAQ: Royal TS V3 License Agreement FAQ: Royal TS V3 Licensing FAQ: Royal TS V3 Release Notes FAQ: Royal TSX V2 License Agreement FAQ: Royal TSX V2 Licensing FAQ: Royal TSX V2 System Requirements FAQ: Scripting Interface (AppleScript) FAQ: SSH Proxies and Jump Hosts FAQ: The Navigation panel is gone and I cannot get it back FAQ: Troubleshoot RDP Connectivity Issues FAQ: Troubleshooting Remote Desktop (RDP) connection errors FAQ: Troubleshooting Terminal (SSH/Telnet) Connection Errors FAQ: Using Flash with the Chrome based Web Page plugin FAQ: Webpages popup with disabled form controls and/or cookies/session not kept FAQ: What are the System Requirements for Royal TS V3 FAQ: What can cause RDP screen artefacts and refresh issues? FAQ: Where can I download beta versions of Royal TSX FAQ: Where can I download previous versions of Royal TS? FAQ: Where can I download previous versions of Royal TSX FAQ: Where does Royal TSX store it's preferences, settings? FAQ: Which RDP plugin is preferred FAQ: Why is automatic logon with RDP not working? FAQ: Working with small screens or low screen resolutions How to help with localization? How to use Royal Server and Royal TS for checking a website farm – a complete walkthrough Hyper-V management with Royal TS/X and Royal Server Import-Module : Could not load file or assembly 'file:///C:\Program Files (x86)\code4ward.net\Royal TS V3\RoyalDocument .PowerShell.dll' or one of its dependencies. Install and Uninstall Instructions Is there a Linux version of Royal TS/X? License Agreements Licensing FAQs Recommended Remote Desktop Client for Android Recommended Remote Desktop Client for iOS Replying with canned responses Royal Server Licensing FAQs Royal Server V1 License Agreement Royal TS V3 and Royal TSX V2 Bundle Licensing FAQ Royal TS/X unaffected by Heartbleed vulnerability Screencast: Bulk-Edit Screencast: Bulk-Edit Screencast: Folder Dashboard Screencast: Tab Layouts and Key Sequence Broadcaster Should I install the new Android Beta? Should I install the new iOS Beta? Should I install the new iOS beta? Should I install the new macOS Beta? Should I install the new macOS/iOS/Windows/Android Beta? Should I install the new Windows Beta/Insider Preview? Should I install the new Windows Beta/Insider Preview? Startup Bundle Royal TS (for Windows), Royal TSX (for macOS) and Royal Server Startup Bundle Licensing FAQ Store connections centrally and share them in a team with Royal TS System Requirements System requirements for Royal Server Terminal Services management with Royal TS/X and Royal Server Toolbox: How to remove all passwords from an .rtsz file Toolbox: PowerShell Script to create a Royal TS Document based on a CSV File Toolbox: Tasks for Royal TS (for Windows) Tutorial: Ad Hoc Connections using Protocol Identifier and Credentials Tutorial: Ad Hoc Connections using Protocol Identifier and Credentials Tutorial: Create a connection which always prompt for credentials Tutorial: Export to CSV File Tutorial: First steps with the Royal TS PowerShell module Tutorial: Make Royal TS portable? Tutorial: Tips and Tricks Tutorial: Using parameters in PowerShell connections Using Royal TS/X to access Royal Server Using the PowerShell module results in a PSRemotingTransportException Welcome to Royal Tickets Where can I download beta versions Where can I download previous versions of Royal Server? Where can I download Previous Versions? Where can I find the "old" forum? Which features of Royal TS/X require Royal Server?